How do I lodge a complaint against Air India?

Where can I lodge a complaint against Air India?

Call 24×7 Customer Care numbers 0124-2641407 / 020-26231407 / 1860 233 1407 from MTNL / BSNL lines and Mobile / landlines of most private telecom operators in India only.

How do I escalate my refund with Air India?

You would have to contact the call centre for such cancelations or rebooking. Kindly send an email to ecommerce@airindia.in in the following circumstances: If you are unable to access the “My Booking” section due to an error or if the fare rule does not permit the refund or in case of involuntary refunds/modifications.

How do I lodge a complaint with DGCA?

A dedicated email id, ‘sugam@dgca.nic.in’, has been created in the DGCA website for complaints to be lodged. Now, harried air travellers can lodge their complaint on any problem faced by them relating to flights or airport facilities directly to aviation regulator DGCA for speedy action.

How do I escalate an airline complaint?

Grievance Redressal Mechanism

You must contact the customer care of your airline through the toll-free number provided on their website. You can also drop an email stating your issue along with relevant details and documents. Resolver can assist you with escalating your issue for free.

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How do I file a consumer complaint online?

Alternatively, you can also register a consumer complaint online through the following steps.

  1. Website. The government runs a portal called the Consumer Online Resource and Empowerment Centre (core.nic.in). …
  2. Registration. To lodge a complaint, the consumer has to first register on the site. …
  3. Process. …
  4. Status. …
  5. Points to note.

Who is owner of Air India?

It’s often best to email or write to the airline’s consumer office at its corporate headquarters. DOT requires airlines that fly to, from, or within the United States to state on their websites how and where complaints can be submitted. There may be a form on the airline’s website for this purpose.

How much money is refunded on cancellation of flight ticket in India?

Refund as per Free Cancellation cover – 2500+250 = Rs. 2750; This will be credited ONLY into the Cleartrip Wallet. Maximum cancellation cover is Rs. 3000 in One Way flights and Rs.

How do I cancel a flight with full refund?

Steps to request for a refund

  1. Enter PNR details. Enter your PNR/Booking reference number and Email ID/Last name.
  2. Select ‘Cancel Booking’ Choose Cancel Booking option and proceed.
  3. Choose your preferred refund method. Select from the options and click on ‘Cancel Booking’.
  4. Review your details.

How do I file a complaint against an airline?

Click here http://www.consumerhelpline.gov.in for registering complaints regarding issues relating to airlines sector. The Directorate General of Civil Aviation (DGCA) is the regulatory body in the field of Civil Aviation, primarily dealing with safety issues.

How do I contact an aviation minister?

Ministry of Civil Aviation

  1. Address: Rajiv Gandhi Bhawan 110003, Block B, Safdarjung Airport Area, New Delhi.
  2. Phone No: 011 24610364, 011 24610378.
  3. Fax:
  4. Email:
  5. Social Media:
  6. Website: http://civilaviation.gov.in.
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